ACCEPTANCE AND CANCELLATION AND
To reserve a place it is necessary to pay the total or 50% of the activity. In case of 50% reservation, the rest must be paid always before starting the activity.
Cancellations / returns Group Classes
Cancellations at least 48 hours in advance 100% refundable. Cancellations within 24 hours prior to the activity: 50% refundable. No show or cancellation the same day of the activity: Non-refundable.
For the reservation of private groups, payment of at least 50% of the total activity must be made. The rest must always be paid before carrying out the activity.
Cancellations / Returns Private Groups
Group reservations from April to November
- Cancellations at least 1 month in advance: 100% refundable.
- Cancellations less than 1 month before the activity: 50% refundable.
- Cancellations within 7 days prior to the activity: non-refundable.
Group reservations from December to March
- Cancellations 15 days before the activity: 100% refundable.
- Cancellations 7 days before the activity: 50% refundable.
- Cancellations 48 hours before the activity: non-refundable.
GENERAL CONDITIONS / RETURN POLICY
All the prices of our products displayed on www.bonaona.com have VAT included. The final summary of the final purchase price is displayed. The prices shown on www.bonaona.com can be reviewed and modified if conditions require it at any time.
We guarantee that every transaction made at www.bonaona.com is completely secure. All operations involving the transmission of personal data or banking using a secure environment. Also on your credit card, they are not registered in any database, but go directly to the POS (Point of Sale of the Terminal Bank). The following information will be sent to you on the back of your card
You have 15 days to return after purchase, online or in store, except for:
- Activities / Classes / rentals contracted within the same day or within the 15 days after the purchase, where if you do not cancel at least 24 hours or 48 hours in advance ( depending on the activity ), no refund will be made. In the case of promotions after the purchase, the price difference that may exist will not be refunded.
- Campus children / adults: Non-refundable. With the exception of 15 days after the purchase, as long as the Campus does not take place within 30 days from the date of purchase. In the case of promotions after the purchase, the price difference that may exist will not be refunded.
- Lessons / rental vouchers: Non-refundable 15 days after the date of purchase.
Non-refundable within 15 days after purchase if:
- Voucher has been used, if classes have been booked and not canceled with a minimum of 24/48 hours, depending on the activity. In case of illness, the vouchers will not be reimbursed once they have been used. In the case of promotions after the purchase, the price difference that may exist will not be refunded.
- Long-term material rental: Regardless of whether the material has been used or not, no partial or total refunds will be made. In the case of promotions after the purchase, the price difference that may exist will not be refunded.
- Extracurricular Activities: Non-refundable neither partial nor total. In the case of promotions after the purchase, the price difference that may exist will not be refunded.
- In case of illness, covid, covid contacts, majeure force , with medical proof, outside the return period policy , no cash or card refunds will be made, although the credit could be saved for other activities and / or students.
- Second-hand material purchase: Non-refundable.
- Classes / rentals: At least 24 hours in advance, date / time changes can be made.
- Campus / extracurricular activities: Cancellations or date changes allowed within 15 days after the purchase date, as long as the activity does not take place within those 15 days.
- Group Activities / Incentives / Companies / Schools: All activities that imply date and material blocking from 10 students or 10 boards / kayaks /windsurf , may be cancelled at least 3 months in advance. If the cancellation is made within the 3 months prior to the activity, no refund will be made.
To make your return, contact us by phone at 619749271 or by email at the following